Michelle trained as a pharmacy technician at the Chelsea and Westminster Hospital, where she qualified in 1998. She has worked in several NHS Trusts, as well as the integrated care boards in Kent, Surrey and Sussex. Her roles have focussed on Medicines Optimisation, Quality and Safety. Michelle also lectured in pharmacy at the City of Portsmouth College. As Compliance Manager, Michelle sets the standards we must work to and supervises the resulting training of all clinical staff. It is her responsibility to investigate all incidents and complaints and ensure that, where failings are discovered, appropriate measures are put into place to prevent recurrence.